What personal information do we collect from visitors of our website and app?
The personal information that we may collect includes but is not limited to the personal information provided to us when signing up to our mailing lists or in communications that we exchange with you, information sent by or associated with the device(s) used to access our platform, and online activity data such as pages or screens you viewed.
When do we collect information?
Direct interactions. When you give us the personal information by filling in forms or communicating with us via email, social media (including Discord) or otherwise. This includes the personal information you provide when you register for our services or products, create an account on our platform, subscribe to our publications, request marketing to be sent to you, give us feedback, take part in a survey, or contact us.
How do we use that information?
We use your personal information for the following purposes or as otherwise described at the time of collection:
Service delivery, we may use your personal information to:
(a) Provide, operate and improve the platform;
(b) Communicate with you about the platform, including by sending announcements, updates and security alerts;
(c) Understand your needs and interests, and personalize your experience with the platform and our communications; and
(d) Provide support for the platform, and respond to your requests, questions and feedback.
Research and development, we may use your personal information for research and development purposes, including to analyze and improve the platform.
How do we protect our users’ information?
Privacy and security is of utmost importance to us. Personal information is stored behind secured networks and is only accessible by a limited number of persons who have special access rights and are always required to keep full confidentiality. In addition, all sensitive wallet, email, and personally identifiable information are encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user accesses, enters, or submits information to maintain the safety of their personal information.
Do we use ’cookies’?
(a) Understand and save user preferences for future visits;
(b) Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
We do not sell, trade, or otherwise transfer to outside parties Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Information on children
This website is not intended for children and we do not knowingly collect data relating to children.
You have rights when it comes to your personal information
You may withdraw your consent for the collection, use and/or disclosure and/or request deletion of your personal data in our possession or under our control by sending an email to our Personal Data Protection Officer at [email protected].
You may request to access and/or correct your personal data currently in our possession or control by submitting a written request to us. To be able to deal with your request we will need enough information from you in order to ascertain your identity as well as the nature of your request, you can submit a written request to our Personal Data Protection Officer at [email protected]. We may charge you a reasonable fee for the handling and processing of your requests.
If at any time you would like to unsubscribe from receiving future emails, you may unsubscribe to our emails using the link in the email footer or by emailing us at [email protected]. Once requested, we will promptly remove you from ALL correspondence.
If you require any further information or wish to contact us or our Data Protection Officer at any time our contact details are [email protected].